The quality management Q-MTS® specially developed for themed hotels is certified by TÜV AUSTRIA according to DIN EN ISO 9001. After two years in development, Q-MTS® was finally implemented for Mountain Bike Holidays in summer 2010. Thus, for the first time, it was possible to objectively measure the performance of theme hotels.
Measures within the framework of Q-MTS®
- Criteria check of offers (= mystery mails and calls)
- Criteria check of the hotel website (= website check)
- Criteria check on site (= on-site audit)
Adherence to standards of service
The service standards of the Mountain Bike Holidays member companies are regularly checked using the quality management system Q-MTS®, developed by MTS Austria GmbH. This objective assessment establishes the adherence to standards of service.
Q-MTS® shows up where there is potential for improvement and helps to improve on the service already offered. Q-MTS® facilitates the choice by its information standards, improves trust in the hotel services in resort, and protects from advertising that is not true.