The proven quality of Mountain Bike Holidays

The quality management Q-MTS® specially developed for themed hotels is certified by TÜV Austria cert GmbH, DIN EN ISO 9001:2015.

After two years in development, Q-MTS® was implemented in summer 2010 for Mountain Bike Holidays for the first time. Now the services of themed hotels can be objectively measured.

Q-MTS® is underpinned by internationally implemented methods such as:

  • Self-assessment
  • Mystery e-mails and calls
  • Criteria assessment of the hotel website
  • Criteria assessment on the premises
  • Mystery guest
  • Guest feedback (Holidaycheck)

Adherence to standards of service
The service standards of the Mountain Bike Holidays member companies are regularly checked using the quality management system Q-MTS®, developed by MTS Austria GmbH. This objective assessment establishes the adherence to standards of service.

Constant improvement
Q-MTS® shows up where there is potential for improvement and helps to improve on the service already offered. Q-MTS® facilitates the choice by its information standards, improves trust in the hotel services in resort, and protects from advertising that is not true.

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